Returns & refunds

30-day guarantee

Wear it on the mountain. If you're not happy, contact us within 30 days of delivery and we'll make it right.

How to start a return

  1. Contact us with your order number and the reason for the return.
  2. We'll reply with return instructions within 1–2 business days.
  3. Once your return is received, we'll issue your refund to the original payment method. Banks usually take 5–10 business days to show it.

Damaged or wrong item?

Send us a photo within 30 days of delivery and we'll send a replacement or a full refund. You don't need to send the item back.

Free gifts

Free gifts that come with a bundle don't need to be returned.